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Understanding the diabetes insulin pump ordering process

Ordering diabetes supplies, especially for the first time, can be an involved process. It takes time for Edgepark to verify the necessary information required by health insurance providers in order for you to receive your order. 

To help you better understand the process involved in placing and filling your first diabetes insulin pump order, here is a description of the typical steps Edgepark takes to get your supplies to you in a timely manner:


Creating an Account

The first time you call in to Edgepark or visit to order supplies, we will create an account for you. Note: once you have an account, you can use our Web site 24/7 to get the supplies you need. You can also enroll in our free ContinuCare service, which sends you reminders when it’s time to reorder supplies and makes reordering easy – you simply confirm your order by logging in to your online account.


Information to Have Ready

When you call in, you’ll need to have your doctor’s name and contact information available along with your health insurance plan numbers.


Verification Process

Once Edgepark has your basic information, we will contact your doctor to verify your diagnosis and your treatment plan. This information is needed for your health insurance provider. We’ll also call your health insurer to review what materials they may need from your doctor – or from you – to process your order. Note: We will contact you during this process if we need any additional information and let you know when your order is expected to be approved by your health insurer.


Receiving Your Order 

We will contact you when your order has been processed and is ready to be shipped.


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